Collect invoices by SEPA Direct Debit
How SEPA Direct Debit collection works for invoices: the mandate reference, pre-notification, and the refund window.
Join the waitlistSee pricing→/pricingHow SEPA Direct Debit collection works
1. Mandate
Your customer authorises a SEPA mandate, and PaidonDue records it against its unique reference.
2. Advance notice
PaidonDue sends the amount and date at least 2 days before an ordinary debit.
3. Collection attempt
A bank debit can fail or be returned; PaidonDue shows the outcome.
What's specific to SEPA
A change to an existing mandate's drawing terms also gets 2 days' notice.
Your customer can request cancellation through you or their bank. Cancellation is honoured promptly.
Questions about SEPA collection
How much notice does my customer get before a debit?
At least 2 days' notice of the amount and date before an ordinary debit.
Can my customer get a debit reversed?
Contact your bank or card issuer about refund options for an unauthorised debit.
How does my customer cancel the arrangement?
They can contact you or their bank. Cancellation is honoured promptly.