Collect invoices by BECS Direct Debit
How BECS direct debit collection works for Australian invoices: the Direct Debit Request, advance notice, and dishonour handling.
Join the waitlistSee pricing→/pricingHow BECS Direct Debit collection works
1. Direct Debit Request
Your customer gives consent through a Direct Debit Request (DDR) and its DDR Service Agreement.
2. Advance notice
PaidonDue sends the amount and date at least 1 day before an ordinary debit. A change to an existing DDR's drawing terms gets 30 days' notice.
3. Collection attempt
A bank debit can fail or be returned; PaidonDue shows the outcome.
What's specific to BECS
Your DDR Service Agreement states the name that appears on your customer's bank statement.
A change to existing DDR terms gets 30 days' notice.
Your customer can request cancellation through you or their bank. Cancellation is honoured promptly.
Questions about BECS collection
What does my customer see on their bank statement?
The name stated in your DDR Service Agreement — set explicitly to avoid "what is this charge" disputes.
How much notice does a change to an existing arrangement need?
A change to existing DDR terms gets 30 days' notice.
How does my customer cancel the arrangement?
They can contact you or their bank. Cancellation is honoured promptly.